FAQ

Answers before you book.

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Getting Started

Use the "Book an Appointment" button on any page, or go to the Contact page and fill in the booking form.

No referral is required. You can book directly without referral

Your first session is a full clinical assessment — around 30 minutes — covering your history and current concerns, ending with an initial diagnosis and treatment plan.

Video Consultations

At your scheduled time, open the Consultation Room from our site and connect with your doctor over an encrypted video call. Your doctor can share prescriptions and files with you during the session.

No. Video consultations run directly in your browser — just allow camera and microphone access when prompted.

Yes. All video sessions are encrypted end-to-end, and session recordings are never taken without your explicit consent.

Billing

Fees vary with consultation type, shown on each type of therpies and duration of session.

We accept easypaisa and bank transfer. Payment is collected securely before consultation.

Privacy & Records

Only your treating doctor and authorized clinical staff directly involved in your care can access your records. Nothing is shared without your written consent.

Psychidoc is not an emergency service. If you or someone else is in immediate danger, please contact your local emergency number or go to the nearest emergency room right away.

Still have questions?

Our team typically replies within one business day.

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